Ordering & Return Policies
Ordering through this website is simple & straight forward. Just add the products you want in the shopping cart and click the checkout button. Shipping options and charges will be computed automatically for you once you enter your shipping address. You will need to select your preferred shipping method from the options provided.
Any coupon code or gift cards can also be entered during this process. Payment can be made using using a variety of payment options (refer to Payment methods tab for more information).
If you are a Dandy Tribe Member and have rewards coins, your coins can be applied at checkout too.
Orders entered and paid for will be processed typically within 1-3 business day.
All orders made through this website are processed in Singapore dollars (S$) term. Any currency conversion to another currency other than the Singapore dollars (S$) are made using daily refreshed exchange rates referenced from Yahoo Finance Exchange and are presented for illustration purpose only.If you are based outside of Singapore, the actual amount charged on your credit card or Paypal account will be based on your bank's actual exchange rates where the transaction was cleared.
You should receive an order confirmation via email and follow up with an invoice once the payment is completed.
All payment through this website is processed only using our base currency, Singapore Dollars (SGD). Regardless of which currency you may have selected to display product prices and shopping cart totals, the order amount during payment will be settled in Singapore dollars (SGD). We accept the follow modes of payments:-
*Note: This online shop is part of the Dandy Shops Alliance. In your bank statements/credit card statements or Paypal account, you will see that your payment is made to "Dandy Shops" or the website domain e.g., "cleanfoodhaven.com".
Credit or Debit Cards
You can use your Visa, Mastercard credit or debit cards and American Express or UnionPay credit cards to make payment. You will be redirected to the Stripe website and you will see that your payment is to be made to "Spring Breeze Marketing Pte Ltd" or "Dandy Shops"
Alternatively, you may use Visa, Mastercard, Discover credit or debit cards, American Express & Diners credit cards through the paypal channel. This is different from using Paypal account to make payment, instead you use the Paypal channel but choose to make payment using your credit or debit card. This option redirects you to the Paypal website to complete the payment but you will be redirected back to the website once the payment is completed.
With the PayNow option, a QR code will be generated on screen for you to scan using your Singapore local bank's phone apps to make payment. You will see that the payee is "Dandy Shops".
Using the GrabPay option allows you to make payment using your GrabPay wallet. You will be directed to enter your mobile number and a One Time Pin (OTP) will be triggered to your mobile phone and you need to use it to activate the GrabPay wallet on the machine that you are using to enter your order. You can then top your Grabpay wallet and make payment for your order. You will be redirected back to the website once the payment is made.
This option allows you to login to your Paypal account to make payment. You will be redirected back to the website once the payment is made.
This business is based in Singapore and is required to collect 8% Goods & Services tax (GST) in Singapore for all goods & services provided to any customers based in Singapore. For international customers based outside of Singapore where goods are shipped to an address outside of Singapore, zero GST rate will apply.
It is important to note that while we do not collect Singapore GST for orders shipped internationally, it is possible that your country may apply additional taxes or/and duties to imports. We strongly suggest that you check with policies of your country to avoid unexpected charges as we will not be responsible for handling of such charges.
For any online orders that are invoiced and paid for but not mailed out yet, cancellation will come with an administration charge of 15% of the order or S$10, whichever is higher. If an order has already been processed and mailed out, cancellation will not be possible.
For hygiene reasons, all goods sold are non-refundable and non-exchangeable. Only products found to have manufacturing defects are eligible for exchanges.
Whether the reported issues is a manufacturing defect or not is to be determined at our sole discretion.
For any exchanges, the product must be returned to us within 3 days in original condition, unwashed and all tags attached. We suggest that you check all items right away after you receive it to avoid any contentions. Any faults reported after this will be subjected to individual suppliers' warranty programs, and the service time varies between suppliers. The customer is responsible for the cost of return shipping if applicable.